LTO 8 looks forward to ISO certification

Tacloban City (January 20) -- The Land Transportation Office in Region 8 is working doubly hard as it looks forward to obtaining an ISO Certification for implementing a quality management system for its driver’s licensing process.

Director Raul Aguilos said that the ISO certification will only be awarded after thorough audit. It will signify that LTO 8 has passed the internationally recognized quality management system requirements developed by the International Organization for Standardization or ISO.

The ISO standard, Director Aguilos said, enhances and provides an ideal framework and philosophy for building world-class quality organizations.

In its quest for an ISO certification, LTO 8 will soon launch the LTO Tacloban City Licensing Center which is now being constructed at the LTO Compound, Director Aguilos informed. This center will only cater to the applications for driver’s license, both new and renewal.

The Center will adopt the ISO 9001: 2000 Quality Management Standards which will help increase efficiency and customer satisfaction for thousands of driver’s license applicants, Director Aguilos said.

Director Aguilos added that with the implementation of ISO quality management standards, processing of new driver’s license applications will only take one day and the processing of renewals will only take thirty (30) minutes.

LTO 8’s quest for an ISO accreditation is a manifestation of its commitment to make LTO a model agency that provides quality service to the public, Director Aguilos quipped as he expressed with pride that the LTO has all the ingredients of becoming a model agency for all frontline government agencies with its information technology (IT) system connecting LTO offices nationwide, combined with various productivity and quality projects such as the ISO standard and 5S or good housekeeping practice.

Director Aguilos said that the LTO IT Project has brought a dramatic change to LTO, as evidenced by the significant improvements that computerization has brought to the agency and so the quest for an ISO Certification is now very much possible.

There are only three LTO Regional Offices which are candidates for the issuance of ISO Certificate, Director Aguilos revealed, LTO Region 11 in Davao, LTO Region 10 in General Santos and LTO 8 in Eastern Visayas. (PIA 8)